Humanity Alive Foundation

How to Say No…and Really Mean It

“No” is one of those words that is easy to pronounce, but difficult to say.  Are you the kind of person that likes to be there for family members and friends whenever and wherever possible?  Does your giving nature sometimes leave you feeling taken advantage of?  You can retain your generous essence while defending your right to say “no” to requests that stretch you too thin or blur the boundaries of what is just.  Knowing multiple ways to say “no” is a key to maintaining healthy relationships and standing firm:

  • Know that “no” is OK
    • The essential first step in convincing someone that “no” means “no” is believing it yourself.  Accept that is within your human rights to refuse an unreasonable request.
    • If you are confident that your “no” is based on maintaining your own rights and is not said with the intention of causing hardship, then say it with certainty and banish any guilt that goes with it.
    • Know that saying “no” to burdensome requests will free you to say “Yes!” to more meaningful ones.
  • Say “no” with your whole body
    • Make sure that your body language is congruent with your words.
    • Maintain eye contact and use a neutral tone of voice.
  • Walk Away
    • When you stick around and offer justifications, you open the door for debate.
    • Know that “no” is good enough and that after saying it, this can be the end of the conversation.
  • What Else is New?
    • After you’ve said no, direct the conversation to a new topic.  This signals that your answer is not open for negotiation.
  • What Other Options are There?
    • Decline an unreasonable request it and offer a better option in its place.
    • Generate solutions that meet your needs and the needs of the requestor.

What are some of the situations you typically find yourself in, where it is difficult to say “no?”  Are there particular people in your life who refuse to take “no” for an answer?  How do you feel after spending time with these people?  How would your relationships improve if you learned to refuse unreasonable requests with confidence and without guilt?

The Art of Accepting Praise

In the last Blog posting, I talked about the Power of Praise and how exchanging genuine compliments helps strengthen family relationships.  While many family members enjoy offering positive feedback to loved ones, often these same people find it difficult to be on the receiving end of heartfelt compliments.

If you find it a challenge to accept feedback about your own positive qualities, here are some basic Do’s and Don’ts for accepting a compliment from a loved one:

  • DO accept the compliment with a simple “Thank you.”
  • DO let the person know that you appreciate the compliment:

“Thank you.  I worked very hard preparing this meal and I appreciate you noticing my effort.”

  • DO look the person in the eye when you acknowledge the compliment.
  • DO NOT reject the compliment by disagreeing with it.  This insults the speaker and makes you look ungrateful.  It also makes people hesitant to compliment you the next time!
  • DO NOT shy away from the compliment by looking away, shrugging your shoulders, or giving all of the credit away to someone else.  Be proud of your personal strengths and acknowledge the compliment with confidence!
  • DO NOT discount the compliment by returning it right away.  While it is always nice to compliment others, returning a compliment immediately often sounds insincere.  Wait for a genuine moment, then affirm abundantly!

How does it make you feel to receive a compliment from a family member?  Are you better at giving or receiving compliments?  What is the best compliment you have ever received from a family member?  Why did it mean so much to you?

The Power of Praise

Everyone knows how good it feels to receive a compliment, but did you know that giving compliments can actually help strengthen a relationship?  It is a human need to receive affirmative feedback and an important skill for family members to be able to communicate compliments and positive regard to one another.

To hone the power of praise in your family, practice these three simple guidelines for giving good compliments:

1. Say it loud!

The first thing to remember about good compliments is that they need to be spoken aloud.  Do not assume your wife is aware that her outfit is attractive or that your daughter knows she did a good job sharing her toy.  Tell your loved one in words how you feel about what you see.

2. Say it proud!

Be honest and genuine when you are giving a compliment.  If you say something “just to get on someone’s good side,” chances are the person will pick up on your insincerity.  Since dishonesty damages relationships, offer a compliment about something that is genuinely meaningful to you.  This will also help you find things that you enjoy in common with family members and loved ones, a foundation of your bond.

3. Say it clear!

Be as specific as possible when giving praise.  Compare these compliments:

a)      Nice job.

b)      I really like the way you helped your brother with his math homework.  You were very patient and clear.

Which compliment would you rather receive?  Clearly, the second compliment provides more specific praise and is more likely to encourage the behavior to occur again in the near future.

The exchange of affirmations helps build family bonds and most people appreciate sincere compliments.  How do you feel when you receive a compliment from a loved one?  How does it make you feel to give a genuine compliment to a family member?

Eight Tips for Becoming the Kind of Listener You’d Like to Talk to

What is the first thing you think of when you hear the term “communication?”  For some, it is cell phones, e-mails, text messages and other physical methods of transmitting a message.  For others, it is a more global term associated with satellites, world events and network news.   Most often, when one hears the term, “communication,” it brings to mind the task of making a personal message heard and understood by others.  Yet, when it comes to families and relationships, the key to constructive communication is as simple as knowing (and practicing!) how to be a good listener.

Have you ever been in a situation where you felt like someone heard every word you spoke, but didn’t listen to a thing you said?  How does it make you feel when a family member or loved one doesn’t seem to be paying attention to what you are trying to communicate?  What impact does it have on your relationship?

In a fast-paced world where family members boil their interactions down to quick abbreviations (LOL!), scribbled sticky notes (the 2010 replacement for a handwritten card!) and pithy Facebook wall posts, the convenience of sending a message too often wins out over the time required to genuinely take in important information and truly listen to what is going on it the lives of those closest to us.

To nourish the bonds between loved ones and strengthen the core of families, we offer these “quick tips” for slowing down and becoming a better listener.

1. Stop talking.

It may sound obvious, but you can’t listen while you are talking.

2. Stop planning what you want to say.

When your mind is focused on your own story, needs, and wants, you can’t genuinely focus on what the other person has to say.  Give a loved one the gift of your full attention.

3.  Put your whole body into it.

Make eye contact, lean forward at the right times, nod when appropriate, laugh, smile, grimace or wince.  Use your body language to show interest.

4. Take a walk in a new pair of shoes.

Try to see things from the speaker’s point of view.  It’s amazing what we can learn when we take the time to consider things from a perspective different than our own.

5. Keep an open mind.

Listen to the entirety of the speaker’s message before making judgments or formulating counter-arguments.  Don’t allow your own attitudes to influence how you process what you hear.

6. Ask questions.

If there is something you don’t understand or something you want to know more about, don’t hesitate to ask!  Well-placed, relevant questions show interest and can move a conversation to a deeper level.

7. Listen unto others.

Think about how you would like others to show that they are listening to you.  Write down 2-3 of these most important ways.  Make sure that in all of your listening interactions, you demonstrate these top-priority listening skills.

8. Make a commitment.

When you commit to making a loved one feel truly heard and genuinely understood, you can overcome most of the obstacles to effective listening that time and life present.

Which of these tips for slowing down and becoming a better listener are most important for you?   Do you consider yourself a good listener?  What kinds of obstacles stand in the way of your being the kind of listener your loved ones deserve?  What benefits will you experience if you become a better listener?

I invite you to post your thoughts, experiences, reactions and ideas so that this Blog can serve as a dynamic, interactive place for Humanity Alive visitors to share.

All I Ever Needed to Know About Listening I Learned from my Mother

When I began my career as a child and adolescent therapist, I was only 23 years old.  Fresh out of graduate school and thrust into a professional role where I was looked to as the “expert” on all things therapeutic, I felt pressure to know all of the answers.  In that haze, I believed that those answers must come from within—that if I just talked enough during my sessions, the wisdom of my studies would come forth and I would somehow be able to solve whatever crisis had brought clients and families to my office.

Turns out, what I really needed to know about being an effective therapist, I learned from my mother’s earliest and simplest of instructions: Be a Good Listener.

Her advice to me prior to playdates and starting school is the best training I could ever have had as a professional helper.  What wonderful progress my clients were able to make when I finally learned to stop my own nervous chatter and start listening fully.

Providing an experience of feeling heard and understood was far more powerful for the children, adolescents, and families I served than any textbook answers or complex solutions that I could generate.  Not that professional training isn’t important…but when it comes to being there—really being there for others—good listening is among the most powerful techniques around.

The same is true in families and relationships with loved ones.  Though there is much that can be offered in the way of advice, insights, reassurance, and spoken encouragement, there is often even more that can be gifted simply by being present and listening without judgment.

Please Listen details the wants and needs of a person who asks for nothing more than a good listener:

Please Listen


When I ask you to listen to me
and you start giving me advice,
you have not done what I asked.

When I ask you to listen to me
and you begin to tell me why I shouldn’t feel that way,
you are trampling on my feelings.

When I ask you to listen to me
and you feel you have to do something
to solve my problem,
you have failed me, strange as that may seem.

Listen!
All I ask is that you listen.
Don’t talk or do – just hear me.
Advice is cheap – 20 cents will get you both
Dear Abby and Billy Graham in the same newspaper.
And I can do for myself; I am not helpless.
Maybe discouraged and faltering, but not helpless.

When you do something for me that I can
and need to do for myself,
you contribute to my fear and inadequacy.
But when you accept as a simple fact
that I feel what I feel, no matter how irrational,
then I can stop trying to convince you
and get about this business of understanding
what’s behind this irrational feeling.
And when that’s clear, the answers are obvious
and I don’t need advice.
Irrational feelings make sense
when we understand what’s behind them.

Perhaps that’s why prayer works – sometimes -
for some people, because God is mute.
and he doesn’t give advice or try to fix things.
God just listens and lets you work it out for yourself.

So please listen, and just hear me.
And if you want to talk,
wait a minute for your turn,
and I will listen to you.

Author Unknown

Let’s Talk

Can you relate to the feelings expressed by the author of Please Listen?  When were you in a situation where you needed someone to listen to you without advice, judgment, or problem-solving?  Do you have a good listener in your life?

What kind of a listener are you?  Do you rush in to fix problems or share your own experiences?  Are you comfortable allowing others to talk freely while you provide a listening ear?

Please post your thoughts, experiences, reactions and ideas so that this Blog can serve as a dynamic, interactive place for Humanity Alive visitors to share.